Return & Refund Policy
Last Updated
At Verity Research, we take care in preparing and shipping every order. Because our products are research materials that may be sensitive to storage, handling, temperature, and chain-of-custody conditions, we generally cannot accept returns once an order has been delivered.
Returns
For quality-control and chain-of-custody reasons, research products are generally not eligible for return or exchange after delivery.
This policy helps ensure that products which have left our control are not returned to inventory or resold after their storage or handling conditions can no longer be verified.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, appears defective, or contains an item different from what you ordered, please contact us within [3–5] days of delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
- Photographs of the shipping label when applicable
Please retain the product and all original packaging until our review is complete.
After reviewing the information provided, Verity Research may, as appropriate, offer a replacement, store credit, refund, or another resolution.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
Orders that have already entered fulfillment or have been shipped cannot be guaranteed cancellation. Once an order has shipped, it is subject to this Return & Refund Policy.
Refunds
When a refund is approved, it will be issued to the original payment method whenever possible.
Processing times after a refund is issued are determined by your bank, card issuer, or payment provider and may vary.
Original shipping charges are generally non-refundable unless the refund results from an error attributable to Verity Research.
Lost or Missing Packages
If tracking indicates that a package has been delivered but you cannot locate it, please check the delivery area, property management, or other nearby locations where the carrier may have left the shipment.
If the package remains missing, contact the shipping carrier and Verity Research so the matter can be reviewed.
A carrier’s delivery confirmation may be considered when evaluating lost-package claims.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply before the order can be resent. Refunds for returned shipments, when approved, may exclude shipping costs and other non-refundable carrier charges.
Chargebacks and Payment Disputes
If you believe there is a problem with an order or payment, please contact us first so we have an opportunity to investigate and resolve the issue.
Nothing in this policy limits any rights or remedies available to you under applicable law or through your payment provider.
Research Use Only
Products sold by Verity Research are intended exclusively for laboratory research and analytical purposes. They are not intended for human or veterinary use, consumption, or administration.
Contact Us
Questions regarding a return, damaged shipment, incorrect order, or refund can be submitted through our Contact page.
Please include your order number when contacting us about an existing purchase.